Refund policy

DUTY OF INSPECTION, NOTIFICATION OF DEFECTS AND EXCHANGE, RIGHT OF WITHDRAWAL

The buyer must inspect the products immediately upon receipt and report any defects without delay by sending an email to UMA, if necessary by sending pictures of the products.

The buyer has the right to return a defective product to UMA at his own expense within 14 days of receipt and to receive a defect-free (same) product from UMA in return. This right always only applies to the defective product and not to the entire delivery. After receipt of the defective product, UMA will send the buyer a defect-free (same) product at its own expense.

The buyer has the right to cancel the contract within fourteen days without giving reasons. Entrepreneurs are not granted a voluntary right of withdrawal. The cancellation period is fourteen days from the day on which the buyer takes possession of the products. The right of withdrawal must be exercised before the end of the withdrawal period by means of a clear declaration by email to UMA about the decision to withdraw from the contract.

If the buyer revokes the contract, he must return or hand over the products to UMA at his own expense within fourteen days of the declaration of revocation at the latest. The buyer bears the transport risk. The right of withdrawal can only be validly exercised if the products (including packaging) are returned or handed over to UMA unopened, undamaged and clean.

If the buyer revokes the contract, UMA will reimburse the buyer for the payments received in connection with the contract using the same payment method that the buyer used to conclude the contract. The refund will be made after the products.